We typically ship within 5 working days of receiving your order and the transportation time takes usually about 5 working days depending on shipping situation, carrier and destination. Please note it may vary depending on our shipping situation so please contact us if you have any questions about delivery.

Shipping costs vary by the products. Please check Shopping Guide for details.

You will receive a tracking number when we ship the products, which usually takes 5 working days. Please contact info@nakamapet.com if you don't receive any information after expected shipping schedule.

We use either DHL, UPS or EMS depending on the products you choose.

Unfortunately, shipping delays may happen from time to time and they are out of our control. If you have not received your order even after your delivery window had passed, please contact us and we will track down your package for you.

We will consider the exchange in the event that the products you received are incorrect, damaged, soiled or may be defective, but please email us at info@nakamapet.com within 7 calendar days from the date of delivery providing as much detail as possible as to the reasons so we can review.

International orders may be subject to customs and duties fees upon arrival in your country. Customs, import taxes or any other fees related to import for the items are the responsibility of the customer. If you are not sure whether your order will clear customs or how much the tariff would be, please contact an appropriate agency in your country before you place an order.

We will consider the exchange in the event that the products you received are incorrect, damaged, soiled or may be defective, but please email us at info@nakamapet.com within 5 calendar days from the date of delivery providing as much detail as possible as to the reasons so we can review.

No returns nor exchanges will be accepted other than correction of errors. Please check Shopping Guide for details.

If you receive a product that is different from what you ordered, please contact us at info@nakamapet.com within 5 calendar days from the date of delivery providing as much detail as possible. After our review, we will send you correct products that you ordered at our expenses.

We accept payment by credit card, Apple Pay, Google Pay, Shop Pay and PayPal. Please check Shopping Guide for details.

Unfortunately we cannot accept cancellation after your placement of order, so please make sure all information is correct before you proceed with the final purchase.

Please check Privacy Policy for details.

Currently, we only ship within the USA. If you would like to receive outside the USA, please email us at info@nakamapet.com.

Please check our hopemage and instagram, and we will keep you updated as much as possible.

Please contact at info@nakamapet.com.

Currently we do not offer subscription services but we will continuely pursue the opportunity to maximize customer satisfaction.